CALL US : 855 . 839 . FLOOR (3566)
Monday - Friday: 8:00 am - 5:00 pm  Sat 10:00 am - 3:00 pm Sun Closed 

Customer Service 855-839-3566 

Shipping & Delivery

Local deliveries are performed by our own drivers and trucks within 50 miles of our location. All other deliveries are done through common carriers. All deliveries are curbside. Please consider accessibility on your street and driveway prior to placing an order. Orders are shipped via full size semi trucks, if one can not access your delivery address, your load will be delivered with a smaller truck. To transfer the load to a smaller vehicle and redeliver will cost you additional fees. If delivery to your home is unsuccessful, you will be instructed to pick your material up at the closet terminal to your address, in which case your residential delivery fee will not be adjusted. 

 

We operate out of our own warehouse. This enables us to shrink wrap and package every shipment that goes through our distribution center with great accuracy. We make all possible efforts before delivery as to material and color accuracy, kindly check your material for colors and product before signing the bill of lading.

You must inspect your order for damages and/or missing items. All unforeseen delivery mishaps must be written on bill of lading. Failure to inspect and report damages or missing items on bill of lading will release eFloorsUSA.com of all accountabilities upon delivery. Kindly have your invoice present to make certain of your order's complete delivery.

We try very hard to give you an exact delivery date. Most deliveries are done within 2-7 days regardless of location. If your material is back ordered, your delivery will be done within 2-7 days of receiving the material in our warehouse.

Be sure to retain a copy of bill of lading for your records. 

If you have any questions at time of delivery during business hours please call:
855-839-33566

For questions and inquiries after hours please email us

Alaska, Hawaii and Canada
For shipping quotes to Alaska, Hawaii and Canada, please call us.

P.O. Boxes

We do not ship material to P. O. Box addresses.

APO/FPO military addresses:

We do  not ship to APO/FPO military addresses.


 
Privacy & Security
We do not share your information with anyone. No way, no how. Rest assured that all your personal inforamtion will never get away from us or are given to a third marketing party. Simple, and true. 

 
Returns & Replacements
 
eFloorBiz.com stands behind and is a full support outfit for our clients. We strive to satisfy your needs with every order you place. We gurantee to deliver the products you have ordered in a timely manner, in excellent condition to your curb side. If a shipment is not delivered as promised, we will gladly replace it or accpet a rerun of merchandise, and a speedy refund. 

 

You as the purchaser, are responsible for chekcing and verifying what was delivered. If you find any inaccuracy in the delivery of the goods, or any discrapencies in the charges reflected on your invoice or statement, contact us immediately. If by chance you place an order and need to cancel it, call us. If an order is cancelled after shipment, we charge a 25% restocking fee plus any charges we may have incurred with shipping companies. 
If you need to return an extra left over or not needed product after receiveing it, we will take it back, as long as it is not a special order, is a current running line, is an unopened, unused product. There will be a 25% restocking fees plus all shipping charges. We will not accept returns past 30 days. Asll returned prodcuts must be in full sealed boxes, just the way it was delivered to you. 
Your take responisibility for:
      Cancellation and restocking fees

 

      Costs of shipping and freight which is always more and different than the originally invoicedHaving materials prepared for pick up in order for return transit to commenceAll fees for unauthorized returns and refused deliveries 

 

    You must mention any damages or mishaps on bill of lading at time of taking possesion of the product 
We will not accpet return on special orders, custom floors made to your specifications, flooring accessories such as moldings, adhesives, cleaning products, and promotion products. 
Do not refuse a delivered order, even if wrong, accept it and sign for it, metnion the discrepencies on the bill of lading, call us and we will immediately arrange for return pick up. 
No installed flooring will ever be considered for return. 
If you detect damages, and you mentioned it on the bill lading, immediately call us and email us with pictures of the damaged goods. 

We will call you with all refunds, and email you as well.